Terms and conditions of flowers delivery services

One of our main goals are satisfied customer (You) and your recipient, of course! :)

In order to give you the best service possible and make you enjoy our work, we carefully look after the quality of flowers and gifts delivered, as well as ensure that delivery is made in time. The actual delivery date and time depends on time of placing order, weather conditions and remoteness of destination. Below in our Terms we explain what and how we are doing to deliver your order with highest quality, making you and your recipient happy :) Making you remember us, send flowers with us again and advise us to your friends and acquaintances :)
Please read carefully.

1. Delivery cities and countries
2. Delivery address / If I don't know the address of recipient
3. Recipient phone number
4. Cost of delivery
5. Delivery speed, same day delivery
6. Delivery at the exact time / in the morning / in the night
7. Order Status/Delivery Confirmation
8. Additional gifts: chocolates, cake, soft toy, bottle of wine or champagne
9. Will my bouquet be the same as picture at your website?
   (Replacement of flowers and additional gifts)
10. Individual order / deliver bouquet similar to your photo or description
11. Flowers delivery to the hotel
12. Flowers delivery to the airport, railway station, cruise ship, port or to post office box
13. Delivery on weekends, holidays and pre-holiday days
14. Delivery on Women's Day (March, 8) and Valentine's Day (February, 14)
15. Photo of recipient with flowers
16. Privacy policy
17. Anonymous delivery of flowers
18. How to change or cancel your order
19. What to do in case of a problem with the order
20. If order was not delivered / was delayed due to the fault of our service

1. Delivery cities and countries

   We deliver flowers to almost any city in most countries. If you don't find city You need - delivery is possible mostly (it is almost impossible to indicate absolutely all cities and towns). Please call us or send request via messenger: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: your request and tell what city you need deliver flowers to. To help us give you more complete answer, it will be great, if you will provide:

   • Complete delivery address, if you know it, preferably with a zip code,
   • delivery date or a period of dates when you need flowers delivery,
   • what do you want to deliver, for example “bouquet of 15 red roses” or “bouquet for a girl” - in free form,
   • you can specify desired budget,
   • any other details important for you.

2. Delivery address / If I don't know the address of recipient

   Please enter correct delivery address in your order. If the address will be incorrect / does not exist, and bouquet will be made by florist, but recipient can't be found, we will not be able to make money back to you as flowers are perishable goods.

   If you are not sure or don't know the address of recipient, write in "delivery address" field something like: "I don't know the address, call recipient and ask the address", when placing your order and / or tell our manager, if you place order via chat / phone. Indicate all known phone numbers of recipient, including whatsapp, viber, skype, messengers - we will ask the delivery address and agree delivery time with recipient, but will not say about flowers.

   If recipient works all the day, we advise you to specify the work address for delivery. If you don’t know it, we will also check it with the recipient by phone (whatsapp, viber, skype, messenger). Please note that sometimes it can be prohibited to use the telephone during working hours. In this case, if time allows, it is better to call recipient or write a messenger the day before delivery to agree the time and address of delivery and we will do it ourselves, you only need to give up a phone number or another way to contact your recipient.

   In case, if recipient is absent at delivery address on moment of delivery, we preserve the right, at our own choice:

   • leave the flowers with neighbors and place a note on recipient’s door indicating who received flowers for her/him,
   • the flowers at the secretary or on the recipient's desktop, if delivery was made to work address,
   • leave a note on recipient’s door asking to make a call to the flower shop and agree the delivery time,
   • make a call to recipient to agree the time of re-delivery.

3. Recipient phone number

   We advise you to specify all known phone numbers of recipient, including whatsapp, viber, skype, this will increase reliability of delivery. Specify with a comma. Indicate the numbers of relatives and family members, if they can help to coordinate the delivery, just sign each number: name and who it is (friend / colleague / sister / father, etc.).

   You can indicate in the telephone field: DO NOT CALL THE RECIPIENT and assume the risk of absence of Recipient. Flowers are perishable goods, we will not be able to make you money back, if bouquet will be made by florist. If you know the recipient's phone number (s), but calling before delivery is not desirable, it is better to indicate the phone numbers and add a comment about the undesirableness of the call.

4. Cost of delivery

   All the prices includes delivery cost for selected city. Be sure, you have selected the city, you need - city name should be displayed at the top of flowers gallery. This means you see correct prices for bouquets and arrangements, including delivery cost for city you need. If there is displayed another city - select country and city with selector displayed at the top of flowers galery or find and select city you need at Cities of flowers delivery page.

   If you can't find a city You need, please call us or send a request via messenger: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: your request and tell what city you need deliver flowers to. To give you more complete, full and quick answer, we need:

   • City and complete delivery address, if you know it, preferably with a zip code,
   • delivery date or a period of dates when you need flowers delivery,
   • what do you want to deliver, for example “bouquet of 15 red roses” or “bouquet for a girl” - in free form,
   • you can specify desired budget,
   • any other details important for you.

5. Delivery speed, same day delivery

   Same day delivery is usually possible for capitals and large cities, if order is paid before 11:00 (GMT + 2).

   In smaller cities and towns, it may take some more time to arrange flower delivery, but same day delivery is available usually too.

   Same day delivery usually takes 2-3 hours or more after order was paid, and may take up to the end of the day. It depends on availability of flowers at the time of delivery, whether we need or no to purchase additional items for your order (wine, chocolates, fruits,..), on the road situation.

   Please note that large order of few items (for example, flower arrangement + gourmet basket + sweets, etc.) will need additional time to purchase all items needed (usually takes few hours), time to agree order with you as customer. Therefore, for urgent delivery bouquet of roses will be delivered probably faster than roses + fruit basket + gourmet basket.

   Please take into account the time difference. For example, in Canberra (Australia) at the same time it will be 19:00 (GMT + 10), and in Wellington (New Zealand) - 21:00 (GMT + 12) and same day delivery will be impossible. Therefore, it is better to order flower delivery 2-3 days or at least a day before delivery.

   If you need to check the availability of flowers/gifts, cost and any other questions, please, contact us as soon as possible, to have enough time to check everything, calculate order cost and send the order to the florist. To do this, call or send a request via messenger: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: your request - tell what flowers and gifts you want to deliver. To help us give you more complete, full and quick answer, we need also:

   • City and complete delivery address, if you know it, preferably with a zip code,
   • delivery date or a period of dates when you need flowers delivery,
   • you can specify desired budget,
   • any other details important for you.

6. Delivery at the exact time / in the morning / in the night

   We deliver flowers during the day of delivery date specified in your order (usually from 10:00 to 18:00). The delivery time specified in the order is desirable, we take it into account when executing the order and, whenever possible, try to deliver flowers at indicated time.

   If it is important for you to deliver at the exact time, please, place your order in advance, if possible - one day, or better, a few days before delivery date. Write, that you need delivery at exact time in the comment field of order form, when you're placing the order or ask and agree it with our specialist: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us:

   To help us give you more complete, full and quick answer, let us know: delivery time, you need, delivery date, delivery city and complete delivery address, if you know it, preferably with a zip code, and what you want to deliver (for example: "a bouquet of 15 red roses").

7. Order Status/Delivery Confirmation

   We will confirm the delivery of your order once, florist will inform us, that delivery has been made. We usually confirm delivery same day, but sometimes - on the next day.

   You can ask the status of your order by phone number or in the messenger: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: Please, indicate the name of recipient, the delivery date, delivery city and order number.

8. Additional gifts: chocolates, cake, soft toy, bottle of wine or champagne

   The card with your message is added to the flowers for free, just specify the message text when placing an order on our site or via chat with the manager. Sign message text with your name, if you want the recipient to find out from whom the flowers are, since we do not give your name and contacts to delivering florist.

   You can ask to add an additional gift / gifts: box of chocolates (from $ 4), a bottle of champagne or wine (from $ 4), soft toy (from $ 10). Write what do you want via chat or in the comment field, if placing order via our site. We will offer quickly and agree it with you.

   Pay attention, in some countries florists are prohibited deliver alcohol drinks, in that cases we will offer you change alcohol with chocolates or other product of equal price according to your wish and products availability.

9. Will my bouquet be the same as picture at your website?
   (Replacement of flowers and additional gifts)

   Usually, bouquet looks close to the picture, but sometimes it can differ more or less from the picture at our website and that is what it means.

   Bouquet can be slightly different as it is natural flowers and at least small, the differences from the picture will be. Also the same bouquet will be collected in more or less different style by two different florists, as they are two different people, having unique aesthetic taste and vision of flower arrangement.

   Also, local florist has to make changes to the bouquet sometimes, as due to various seasonal and regional conditions, some flowers may be unavailable on delivery date. In this case florist will collect and deliver similar flower arrangement of equal or greater price and beauty. Every effort will be made to maintain size, shape, and overall color theme of flower arrangement, but there may be some variance due to designer interpretation. In single flower type arrangements, preserving type of flowers will take preference over flowers color. For example: if there are white roses in your order, but florist has no fresh white roses available/can't get from a supplier, we can change it with roses of pink or other color, but not with white lilies or chrysanthemums.

   Pay attention! We will only agree replacements with the customer in case of dramatic changes in the appearance of bouquet due to necessary replacements. In that case, we will contact you and agree replacements. In other cases, florist will make replacements on his own decision.

   If it is very important for you to keep the color of roses and/or other flowers, to preserve color theme, composition, appearance of the bouquet, please indicate this clear in the "Order comment" field or in the chat when talking to our specialist and we will separately agree all possible replacements with You (please, understand, this may take from several hours to several days, it depends on the order complexity).

   Usually we do not control every step of florist, but send him complete instruction: what flower arrangement to deliver, including description, example-photo and comment about the possibility of flowers replacements. Florist will collect the bouquet, making necessary flower replacements on his own decision, but trying to maintain the shape, size, overall color scheme of the selected flower arrangement and make it as close to picture, as possible.

   Pay attention! Sometimes it also happens that there are flowers fresher, but of another color, than in your order. For example, in your order there are white roses, but peach or pink or red rose are also Ok for you, then - you can write about this in the “order comment” field or in the chat, when talking to our specialist: +38 095 199-4500 ( ), like this: "it is possible to replace white roses with peach, or cream, or red roses. No yellow roses, please". In this case florist will choose the freshest roses with biggest rosebuds available.

   Additional gifts (toys, chocolate, champagne, fruit and grocery baskets) can vary by region. If selected gift is unavailable, we can replace with another one with an equal or higher price, for example, a more expensive box of chocolates can be replaced with two regular boxes of chocolates. Our main obligation is to ensure the integrity and quality of the goods delivered.

   If it is very important for you to deliver wine or champagne or chocolates of a certain brand/volume, please indicate this clear in the "Order comment" field or in the chat, when talking to our specialist: +38 095 199-4500 ( ). For example, "need champagne Martini Asti 0.75L". In this case, we will tell you the cost and will buy exactly the champagne you need. In other cases, an additional gift will be purchased within the allowed budget, taking into account wishes of the customer, if any, and availability in stock. For example, you are asking for a box of chocolates 250-300 grams weight for budget of 20 usd, so delivering partner will buy and deliver such box of chocolates with the flowers.

   If something is not clear to you or you have questions, please, write or call us: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us:

10. Individual order / deliver bouquet similar to your photo or description

    We can make and deliver bouquet similar to your photo or description, write or call us: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: - send a photo of bouquet and/or describe what bouquet do you need, what additional items need to be added. Our specialist will advise you, answer questions and help to place your order on the site or directly via chat/phone.

    To give you more complete and full answer, we need:

    • complete delivery address, if you know it, preferably with a zip code,
    • delivery date or a period of dates when you need flowers delivery,
    • you can specify desired budget.

11. Flowers delivery to the hotel

    We deliver flowers to hotels!

    Typically, flowers are delivered to the hotel reception/secretary and hotel employees deliver it to recipient’s room or hand personally recipient at the reception.

    Please indicate:

    • recipient's phone number (viber, whatsapp, skype, other messengers are also good) - we need to have way to contact recipient,
    • the exact name of the hotel (you can also send a link from Google maps to hotel),
    • full name of recipient and number of room, where recipient is registered.

    Recipient's phone number improves delivery reliability. By phone/viber/whatsapp/skype, we can ask the room number, day schedule of recipient, correct name of person the room is registered to (if recipient rests in hotel with friends, wife, husband, relatives,... - room may be registered to a different person and the hotel administrator may not accept delivery, if they can’t determine for whom of their guests flowers are addressed). We'll not tell about flowers, when calling/chatting with recipient.

    We can also tell recipient, that flowers are waiting for him/her at hotel reception already, asking to come and take them, when it will be possible.

12. Flowers delivery to the airport, railway station, cruise ship, port or to post office box

    Unfortunately, we cannot deliver to the airport, railway station, cruise ship, port and to the PO box, as the courier needs an exact address and a time gap of at least an hour and a half for delivery, which is difficult in such cases. Also, the courier will not be allowed on a cruise ship.

    The solution may be to send flowers to the hotel if you know when and at which hotel the recipient will stay. Write or call us: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: , we will see what we can do.

13. Delivery on weekends, holidays and pre-holiday days

    In many cities, florists deliver on holidays and weekends. But sometimes delivery on a weekend or holiday is impossible or difficult. Therefore, we ask you to place an order or check the possibility of delivery in advance (2-5 days before delivery) - write or call us: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: This will give us more time and chances to coordinate the delivery on a weekend or holiday. If delivery is still not possible, we will offer to deliver your order on the next business day.

    Most Catholic countries (Europe, America, Australia) have weekends for Christmas and Easter, so place your order earlier, otherwise the delivery will be postponed to the next business day.

    On holidays, prices usually rise by 15-30%. It depends on local florists and suppliers.

14. Delivery on Women's Day (March, 8) and Valentine's Day (February, 14)

    Due to peak load period during the holidays of Women's Day (March, 8) and Valentine's Day(February, 14), we deliver during the day from 8:00 to 22:00 on that dates. We do not guarantee the specific delivery time, but can take it into account as desired time, and deliver that time, if it will be possible.

    Please indicate the telephone number(s) of recipient (whatsapp, viber, skype, messengers are Ok as well), to make it easier for courier to find recipient and deliver flowers on the right day.

    If courier arrives to delivery address and does not find recipient, we usually deliver the next business day, but also we can:

    • leave flowers with neighbors and place a note on recipient’s door indicating who received flowers for him/her,
    • leave flowers at the secretary or on the recipient's desktop, if delivery was made to work address,
    • leave a note on recipient’s door asking to make a call to the flower shop and agree the delivery time,
    • make a call to recipient to agree the time of re-delivery.

    We strongly recommend you to place an order for flower delivery on March 8 and February 14 in advance (5-7 days before delivery date), so we will have time to prepare your order and put it in delivery queue. Anyway, even if you've remembered about flowers lately - place an order or write to support, we'll try to help.

    Write / call us: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us:

    During the period from February, 9 to February, 19 and from March, 3 to March, 12, prices usually rise by 15-30%. It depends on local florists and suppliers.

15. Photo of recipient with flowers

    You can get a photo of Recipient with flowers (if recipient will agree) and / or photo of the delivered bouquet. It's free and depends on the technical ability of the florist to take pictures and send photos. You will receive the photo on your e-mail or messenger - as you wish. Indicate in the comment field of order form, when you're placing the order or ask our manager, if you're using chat to place order, that you want to receive the photo of the Recipient with flowers and we'll try to make it for you.

16. Privacy policy

    Your name, address, phone (s), e-mail are not disclosed to anyone, even with florist, who will deliver your order. The name, address of the recipient, the text of message for recipient will be sent to florist only.

    Add your name to the text of message card, if you want recipient to find out from whom the flowers are, as we do not give your name and contacts to the delvering florist.

    Your credit card information is not stored on our Web server and is entered by you on secure payment-server gateway.

    Our site uses cookies - this is necessary for the correct and convenient operation of the site.

17. Anonymous delivery of flowers

    Anonymous delivery of flowers is possible!

    We are not telling recipient nor to florist, nor to courier who sender is, so recipient will not know nothing about you! Even if the recipient will ask us who the sender is, we will ask your permission first, and will tell this info to recipient, if you will agree only.

    Therefore, if you want the recipient to know who is the sender - add your name to the text of message card. It is much more better and reliable way to say recipient who is the sender, then asking courier to tell some message in words to recipient (courier usually deliver 5-6 order at once, it is really hard to remember what to say to each recipient).

18. How to change or cancel your order

    If you want to cancel or make changes to your order, let us know as soon as possible, but no later than one day before delivery, and if there are additional gifts in the order (soft toy, sweets, champagne, .. ) - no later than two days before delivery, as delivering florist will begin to prepare/buy additional items for your order otherwise.

    Call us or send a message: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: - tell you want to cancel or change your order. Indicate the recipient’s name, date of delivery, delivery country and city, and order number.

    Order cannot be canceled if the bouquet has already been collected by the delivering florist (prepared for delivery to the recipient) or items for your order have been bought. In other cases, we will hold 15% of the order value and refund the remaining amount to the customer.

    If flowers were not delivered due to wrong or incomplete delivery address indicated by you, the order will be considered as delivered. We will not be able to refund the money, as flowers are perishable goods.

19. What to do in case of a problem with the order

    If you are not satisfied with the quality of flowers / gifts delivered, please immediately tell us - call us or send a message: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: - describe in details the problem, photos of the gifts delivered will also help to solve the issue faster.

    Please, understand, that flowers are a perishable goods. We can consider complaints objectively, if you will contact us no later than 48 hours after the actual delivery date.

    Please, pay attention, that receipt form signed by the recipient, when accepting flowers/gifts delivery contains the line “I have no complaints about the quality of the items delivered” and a detailed description of what was ordered. Therefore, we expect that recipient will pay attention to this and make appropriate notes in the receipt form at the time of delivery of order, and not after, if the quality of the flowers was unsatisfactory or the delivered goods did not meet the description.

    If the reason of your complaint does not concern the quality of the flowers, but a design decision that is unsuccessful in your opinion, please accompany your complaint with photographs of the actual delivered flower arrangement. We appreciate our customers highly, therefore, in case of a problem, we will do our best to make you and your recipient satisfied. And we ask You to understand that the claim, which we will send to florist, who has delivered your order, should be clear and justified, and we ask You to help us with this.

20. If order was not delivered / was delayed due to the fault of our service

    We are making every effort to bring you maximum quality of service and to control your order at all stages of delivery, however, real people are involved in the delivery process and there is a human factor, and sometimes (very rarely) something is going wrong.

    If the order was not delivered / was delayed due to our fault, it can be delivered as soon as possible (if you will agree) with our apologies for recipient and compensation - we will add a box of chocolates or bottle of champagne, or a cake (taking into account your preferences and availability of goods in delivery region) or we can refund you 100% of order cost, if you will ask for money back.

    This does not include order delivery failure due to force majeure circumstances, absence of the recipient at the delivery address, wrong or incomplete delivery address indicated by you or, if recipient refused delivery.

    The amount of compensation cannot be higher than the cost of the order paid by you.




If you did not find the answer to your question, please, send a message or call: +38 095 199-4500 ( ) or via contact form, or send quick message, or email us: